Panda


 

  

Warranty

 

panda is more than a cleaning robot; she is a companion, a lifesaver, and a member of the family.

That is why each panda purchased from an authorized seller comes with a comprehensive warranty plan and a lifetime of after-sale support.

 

 

 

panda's health plans at a glance

 

panda X900

  • 1-year coverage

  • For a full year after you have purchased panda, we will cover her health costs, including those of replacement parts.
  • 5-year co-pay

  • For a full 5 years after your purchase, we will subsidize up to 50% of panda’s health costs.
  • 30-day money back guarantee

  • We are so confident that panda will exceed your cleaning expectations that if in 30 days you are not impressed by her prowess, we’ll refund the price of your purchase.
  • Coverage plans

  • panda has multiple extended coverage options from which you may choose.

Panda clever X1

  • 2-year coverage

  • For 2 years after you have purchased panda Pet, we will cover her health costs, including those of replacement parts.
  • 5-year co-pay

  • For a full 5 years after your purchase, we will subsidize up to 50% of panda’s health costs.
  • 60-day money back guarantee

  • If after 60 days panda Pet’s increased suction strength, refined navigational algorithm, and luxurious design do not convince you of her superiority, we will refund the price of your purchase.
  • Coverage plans

  • panda Pet has multiple extended coverage options from which you may choose.

 

 

 

Panda clever X1 health coverage

 

To claim warranty services for panda, you must a) register online within 2 weeks and b) keep the original receipt of your purchase.

What does panda Pet’s 2-year warranty cover?

panda Pet’s 2-year warranty covers damages sustained in the manufacturing process, shipping process, or during panda’s normal use.

This warranty does not cover her consumable parts, such as her brushes, filters, and batteries. It also does not cover damages sustained while using third-party parts or accessories not directly sold by us.

 

How long does the warranty last?

panda Pet’s warranty lasts for a period of exactly 2 years from the date you first purchased her from an authorized seller.

 

My 2-year warranty is over! Do I have to pay for repair services?

Don’t worry — even after panda’s warranty is over, we will continue to share her health costs with you, regardless of the reason for the damage. For a full 5 years after you have purchased panda, we will subsidize 25 – 50% of her health costs.

 

What are panda Pet's extended coverage plans?

You can add an extended coverage plan to panda Pet's Standard 2-Year Warranty for complete peace of mind.

 

 


 

 

 

panda X900 health coverage plan

 

To claim warranty services for panda, you must a) register online within 2 weeks and b) keep the original receipt of your purchase.

What does panda Classic’s 1-year warranty cover?

panda Classic’s 1-year warranty covers damages sustained in the manufacturing process, shipping process, or during panda’s normal use.

This warranty does not cover her consumable parts, such as her brushes, filters, and batteries. It also does not cover damages sustained while using third-party parts or accessories not directly sold by us.

 

How long does the warranty last?

panda Classic’s warranty lasts for a period of exactly 1 year from the date you first purchased her from an authorized seller.

 

My 1-year warranty is over! Do I have to pay for repair services?

Don’t worry — even after panda’s warranty is over, we will continue to share her health costs with you, regardless of the reason for the damage. For a full 5 years after you have purchased panda, we will subsidize 25 – 50% of her health costs.

 

What are panda's extended coverage plans?

You can add an extended coverage plan to panda Pet's Standard 2-Year Warranty for complete peace of mind.