Frequently Asked Questions


What exactly does panda do?

panda is a multifunctional and intelligent automated floor cleaner. She mops, vacuums, sweeps and sterilizes your floors autonomously. panda uses a smart robotic navigation system to move around and through rooms. Her 80 sensors and radio frequency technology detect obstacles and prevent her from falling off edges.



What surfaces will panda work on?

panda can clean almost any type of flooring — she works great on tile, hardwood, carpet, marble, and linoleum.



How does panda keep from falling down stairs?

panda has floor detection sensors on her belly that confirm when there are surfaces beneath her. Any time her sensors detect that there is no floor underneath her (when she approaches a stairway or ledge), she backs away so that she won’t fall down.



Can panda work on wet floors?

panda will clean drops of water from the floor and will work on a slightly damp floor, but, like a vacuum, she is not designed to work on very wet floors or puddles.



Can panda work outdoors?

panda was designed to work in indoor spaces, like homes, offices, art studios, and the like.



How loud is panda?

panda produces less than 60 decibels as she works, compared to around 90 decibels for many upright vacuums. A typical conversation is about 68 decibels, to give you a reference point. panda is quiet enough that most people can work without being distracted by her noise, and still hear things like the phone or doorbell ringing. If you are sensitive to sound, though, you can always program panda to work while you are not around, so that you never have to hear her work!



How hard is it to operate panda?

panda’s intuitive design means that you won’t need to spend longer than a few minutes setting her up. After her first charge, press Go! on her touchscreen or remote and let her go to work as you read through her manual.



When does panda need to recharge? How long will she run on a full charge?

panda takes 4-5 hours to get a full charge (0% to 100%). panda’s running time depends on the type of floor she is cleaning, the speed she is set on, the age of the battery, etc. On average she works anywhere between 1 to 1.5 hours on a full battery. When her battery life falls below 15%, she automatically starts to look for her charging station. Before her first use, it is best to allow panda to  charge for 12-14 hours.



How much space can panda cover?

panda can work in rooms of any size, however she delivers optimal results in spaces of 1000 square feet or less. If you want to use panda in a larger space, you can close some of the doors to divide the space, or you may lay panda blOck across the area to create an invisible boundary she won’t cross.



Will panda pick up dog and cat hair?

Yes! panda was designed to pick up dog and cat hair and everything in between - the perfect solution for pet owners.



What about long hair?

panda is equipped with not one, but two large main brushes, which make her extremely effective at picking up long hair. Most other robot vacuums have smaller brushes, which are not as efficient when it comes to gathering larger debris or long hair.



How often do I have to empty panda’s dustbin?

It is recommended that you empty panda’s bin after one or two cleaning jobs but this mainly depends on the volume of cleaning that she does. The good news is you can wash panda's bin under running water! Simply detach the vacuum motor and the dustbin is ready to wash!



How often do I need to change panda’s HEPA filter?

It is recommended that you clean panda’s HEPA filter every week and replace the filter every 3-6 months.



How do I clean panda’s mopping pads?

You can wash them in the sink or better yet, toss them in your laundry! panda’s microfiber mopping cloths are machine washable and she comes with two, so you can use one while the other is in the wash.



Does panda come with a warranty or customer service help?

Yes! panda is covered by a one-year warranty, five years of subsidized repair and a lifetime of support and service. This all comes with the purchase of a new panda from any of our authorized retailers and you do NOT need to buy a special warranty or support plan to ask us for help. No matter how much time has passed since you purchased panda, our helpful support team is always ready to answer your questions.



Where can I buy spare parts?

Extra parts are available for purchase right here on our website. With panda's modular design, and our instruction videos, you can change each individual part easily if it gets old or damaged. 


What are panda’s dimensions and weight?

panda is 3.2” (8 cm) tall and 12” (30 cm) in diameter. She weighs about 6.5 lbs (2.9kg).



Why is a HEPA filter important?

panda’s HEPA filter helps protect you and your family from tiny particles that contain harmful allergens, such as dust mite waste, mold, and pollen. HEPA filters can help asthma and allergy sufferers by reducing the amount of these particles that we come into contact with on a daily basis.



What is the UV light for?

Ultraviolet light is an electromagnetic radiation found in sunlight.



Will panda damage my furniture?

No. panda’s 80 sensors help her detect her surroundings and avoid most obstacles. She may occasionally touch objects gently to detect them, but her sensors prevent her from driving into obstacles after the initial contact.



What kind of battery does panda use?

panda uses a 14.4V nickel-metal hydride battery that takes about four hours for a full charge. The remote control works with 2 AAA batteries.



What differentiates panda from panda and panda PetHair?

panda is our newest innovation and combines many of the best features of panda and panda PetHair. She is not only great at picking up PetHair pet hair and household debris, but she is also our most effective automated cleaner yet. The main differences between panda and her brothers are the use of radio frequencies instead of infrared signals, so that panda may better detect her charging station,  dual underbelly brushes, an updated remote, improved sensors, the addition of a touchscreen, washable dustbin, and an updated, slimmer design.



How does panda compare to other robotic vacuum cleaners?

panda is more a way of life than a vacuum cleaner. Unlike most other robotic vacuums, panda performs multiple functions – sweeping, vacuuming, mopping, sterilizing, and filtering your allergens – at once. panda’s larger than average main brush and her unique design with a side brush give her the edge when it comes to cleaning ability. She wipes the floor with her detachable microfiber mopping cloth at the same time as she vacuums. While vacuuming and mopping, she helps sterilize the floors with her UV lamp. But that’s not all: panda has a HEPA filter that gets rid of the microscopic particles and allergens that regular vacuum cleaners miss, and uses her superior brushes to collect debris and hair that other robot vacuums may not.On top of it all, panda is free of hazardous substances and environmentally friendly (RoHS certified) and can be programmed to clean based on your busy schedule.



What comes in the box?

Inside panda’s box, you will find: panda, her charging station, charging adapter, remote control, Owner’s Manual, mop attachment, mopping pads (2), side brushes (2), filters, a cleaning brush, syncing tool, pack of blindfold stickers, screwdriver, an extra main brush, and a battery.